Like to share some insight in Thai culture that can be good to know or maybe not. My friend bought my some refills to my Canon printer the other week. I only used 2 of them and I had 3 left when I saw the rest of them were the wrong model.
Since I am a firm believer in the customer is always right and since my friend did not pick the boxes the sales clerk did, I thought we could change them easily.
Down to PanTip we go and the sales clerks behind the counter start staring at the boxes and checking them out. Then they say we can not change because they do not change.
Thai Culture: If you look like you know something the customer doesn’t he might go away or if you stall long enough he might go away anyway.
I already thought the clerk going to say that so I said that they gave us the boxes and they picked the wrong once
Thai Culture: Since Thai people seldom return anything they can sell anything and the customers will not come back.
So okay they give me right on that once and they went back to study the boxes and then they said that they did not have any more and if we could come back next week.
Thai Culture: Normal Thai people never change anything and they are for sure not going to come to come back to a shop twice.
I then pointed out the correct boxes under the counter and the clerk picked up one and said that he did only have one and we could back next week for more.
Thai Culture: If you come back once you never going to come back twice since you got something. If you still come back they just say come back another week after that and they you for sure never coming back.
I then thought they could write a report for me and we could take it to the new consumer’s court. The clerk then thought it was best to call the boss.
Thai Culture: If they shop trying to bore you to walk away try to suggesting something that even more boring that like going to court or calling police.
The clerk talked to his boss and explained that this time it was no ordinary Thai person that wants to complain it was one of these cursed foreigners so the old tricks would not work. So after the phone call the clerk found some more boxes and exchanged them for us.
Never give up never surrender the customer must get more power in Thailand
